Refund policy

Last updated September 1, 2026

We want you to be completely satisfied with your purchase. Unused, standard-stock parts may be returned within 30 days with a valid receipt. Parts must be new, resalable, and in their original packaging.

Returns are not accepted for:

Special-order parts
Electrical parts or components
Used, installed, damaged, or modified parts

To start a return, contact us at parts@atlantictrailer.ca. Returns must be sent to: Atlantic Trailer & Equipment Ltd., 242 Danny Drive, St. John's, NL, CA A1H 0P1.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can review the issue and make it right.

Exchanges

For the fastest exchange, return the original item. Once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once your return has been received and inspected, and we will confirm whether your refund is approved. If approved, the refund will be issued to your original payment method within ten business days. Your bank or credit card company may need additional time to process and post the refund. If more than fifteen business days have passed since your refund was approved, contact us at parts@atlantictrailer.ca.

We are committed to quality parts, dependable service, and knowledgeable support to help you get the right part and keep your equipment working.

Thank you for choosing Atlantic Trailer & Tractor for your parts, sales, and service needs.